dolar Platform Account Terms

When you open an account on dolar, you agree to our terms governing account creation, deposits, withdrawals, and use of our platform. We at dolar set out these terms to clarify what we offer, what we require from you, and how disputes are resolved. Our terms apply to all users accessing dolar services from supported jurisdictions where local law permits online gaming and sports betting.

Our dolar platform operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online gaming or sports betting is prohibited by local law. Users are responsible for verifying that their own access and use of dolar comply with their jurisdiction's applicable law. We reserve the right to restrict or terminate access to users in unsupported regions.

This document outlines account opening conditions, deposit and withdrawal procedures, bonus terms, dispute resolution, and your rights and obligations as a dolar user. By creating an account on dolar, you accept these terms in full.

Account Opening and Verification on dolar

To open an account on dolar, you must provide accurate personal information, including your full name, date of birth, email address, and phone number. We require identity verification before you can deposit funds or access our markets. Acceptable identity documents include a valid KTP (Indonesian national ID), passport, or other government-issued photo ID. We also require proof of address — a utility bill, bank statement, or rental agreement dated within the last three months.

Our dolar verification process is designed to comply with Know-Your-Customer (KYC) standards and anti-money-laundering regulations. We may request additional documentation if we cannot verify your identity through initial submissions. Our support team processes verification requests during business hours and notifies you of any issues via email or your account messaging system.

Once your account is verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers through mobile banking, local payment, online payment, and e-wallet. We do not charge deposit fees, though your payment provider may apply their own charges. Deposits are credited to your dolar account immediately upon confirmation.

Our dolar deposit and withdrawal policy

Deposits on dolar are processed instantly once payment confirmation is received. Your account balance updates in real time, allowing you to access football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, esports, and slot games immediately. We accept deposits of any amount within the limits set by your chosen payment method.

Withdrawals on dolar are processed through your registered payment method. You request a withdrawal through your account dashboard, specify the amount, and our system processes it subject to verification windows. We aim to process all verified withdrawal requests within standard business hours. Withdrawal processing times depend on your payment method — bank transfers may take one to two business days, while mobile wallet withdrawals typically complete within hours.

We reserve the right to request additional verification before processing a withdrawal if we detect unusual account activity or if your withdrawal amount exceeds certain thresholds. This verification protects both your account and our platform from fraud.

Bonus terms and conditions on dolar

We at dolar may offer promotional bonuses to new or existing users. Any bonus offer is subject to specific terms, including minimum deposit requirements, wagering conditions, and eligible games or markets. We communicate bonus terms clearly at the time of offer. Bonuses are credited to your dolar account as bonus balance, separate from your cash balance, and must be wagered according to the stated conditions before you can withdraw them.

We reserve the right to modify, suspend, or cancel any bonus offer at any time. Bonus abuse — such as exploiting bonus terms to guarantee profit or circumvent our terms — may result in forfeiture of the bonus and account suspension.

Your Rights and Our Obligations on dolar

We at dolar are committed to fair play and transparent operations. All football markets (Liga 1, Piala AFF, Champions League), live-dealer games, esports, and slot games on our platform use certified random number generators or live dealer feeds audited for fairness. We do not manipulate outcomes, and all results are settled according to the rules displayed at the time of your stake.

Your account data on dolar is protected using industry-standard encryption and security practices. We do not share your personal information with third parties except as required by law or to process your deposits and withdrawals. Our privacy policy details how we collect, use, and protect your data.

If you believe a market was settled incorrectly or if you experience a technical issue on dolar, you can file a dispute through our support portal. Our team investigates disputes using our settlement records and game logs, then responds within five working days. If we determine that an error occurred, we correct your account balance accordingly.

Account suspension and termination on dolar

We reserve the right to suspend or terminate your dolar account if we detect violations of our terms, including but not limited to: fraudulent activity, use of multiple accounts to exploit bonuses, breach of jurisdiction restrictions, or violation of applicable law. If we suspend your account, we notify you of the reason and provide an opportunity to respond within a reasonable timeframe.

If your account is terminated, any remaining balance is returned to your registered payment method within standard processing times. We may retain records of your account activity as required by law or for dispute resolution purposes.

Dispute resolution and contact

If you have a dispute with dolar regarding account settlement, market outcomes, or technical issues, contact our support team via email, live chat, or phone. Our multilingual support team is available to investigate and resolve disputes. We aim to respond to all inquiries within one working day and to resolve disputes within five working days.

If you are unable to resolve a dispute through our support process, you may escalate your case to our management team for formal review. We maintain a record of all disputes and resolutions for transparency and compliance purposes.

By using dolar, you accept these terms and agree to resolve disputes through our internal process before pursuing external legal action. These terms are governed by the laws applicable to our jurisdiction of operation and your jurisdiction of residence, where applicable.